delivery & Returns information
UK DELIVERY £4.95
For all orders in the UK delivery is just £4.95 using UPS. Orders placed before 1pm Mon-Fri are dispatched the same day.(Deliveries to Northern Ireland and The Highlands will take a minimum of 2 days)
WORLDWIDE DELIVERY £14.95
Orders placed before 1pm Mon-Fri are dispatched the same day.
In the circumstance where you have already received your order and wish to return your purchase this process is governed by the following rules in line with our returns policy:
A refund will not be issued for fraud returns as explained in our general terms and conditions.
All refunds exclude the postage cost of the original order placed via the Service.
A postage fee of £4.95 (UK) OR £14.95 (Rest of the world) will be required in case of an exchange of your returned goods, on the replacement item/s.
It is advised that you use a secure, tracked method of posting to ensure returns reach us, and keep your receipt as proof of postage.
You may cancel a transaction via the Service and we shall issue you with a refund of the purchased item if you cancel within fourteen working days of payment, provided you have not damaged, Used, or altered items purchased via the Service. In the specific instance where you haven’t damaged, worn, washed and/or altered items purchased via the Service, we will issue a refund within 30 days of your cancellation request.
Returns should be sent back to our returns address, with the London Grooming Company. For a copy of our returns form, which gives further instructions including our returns address, please email firstname.lastname@example.org with the subject header “Return Request.”